Privacy Policy

Overview

This Privacy Policy describes how DNK Hearth (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website at dnkhearth.com (“Site”).

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

Personal Information We Collect

When you visit the Site, we may automatically collect certain information about your device and browsing activity, including:

IP address
web browser type
device type
time zone
referring websites or search terms
pages or products viewed
interactions with the website
cookies and tracking technologies installed on your device

We refer to this information as “Device Information.”

Additionally, when you place an order or attempt to place an order through the Site, we may collect:

name
billing address
shipping address
payment information
email address
phone number
order details

We refer to this information as “Order Information.”

Together, Device Information and Order Information are referred to as “Personal Information.”

How We Collect Information

We collect information using technologies including:

Cookies
Log files
Web beacons
Tags
Pixels
Analytics tools

Cookies help improve website functionality, customer experience, security, and analytics.

For more information about cookies, including how to manage or disable them, visit:

All About Cookies

How We Use Your Information

DNK Hearth uses Personal Information to:

process and fulfill orders
process secure payments
arrange shipping and delivery
provide order confirmations and invoices
communicate with customers
provide customer support
detect and prevent fraud or unauthorized transactions
improve website functionality and user experience
analyze website performance and marketing effectiveness
send promotional or marketing communications where permitted by law

We may also use your information to comply with legal obligations or enforce our Terms & Conditions.

Payment Security

All payments submitted through our website are processed using secure encrypted payment technology.

DNK Hearth does not store complete credit card information on our servers.

Sharing Personal Information

We may share Personal Information with trusted third-party service providers necessary for operating our business, including:

payment processors
shipping carriers
fraud prevention providers
website analytics providers
customer support tools
marketing and advertising partners

These service providers are authorized to use your information only as necessary to provide services on our behalf.

We may also disclose information when required by law, legal process, government request, or to protect our legal rights and business operations.

Behavioral Advertising

We may use your information to provide relevant advertisements and marketing communications.

You can learn more about targeted advertising through:

Network Advertising Initiative

You may opt out of certain advertising services through:

Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to:

improve website functionality
remember customer preferences
maintain shopping cart functionality
analyze traffic and usage patterns
improve marketing performance
support fraud prevention and security

Users may manage cookie preferences through their browser settings.

Disabling cookies may affect certain website features and functionality.

Do Not Track Signals

Some browsers offer “Do Not Track” settings. At this time, our Site may not respond differently to browser-based Do Not Track signals due to the lack of a consistent industry standard.

Data Retention

We retain Order Information and related records for business, legal, tax, fraud prevention, and operational purposes unless deletion is requested where applicable by law.

Retention periods may vary depending on legal and regulatory obligations.

International Data Transfers

Your information may be processed and stored outside your country of residence, including in the United States or other jurisdictions where our service providers operate.

By using our Site, you consent to the transfer of information to countries that may have different data protection laws than your jurisdiction.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

request access to your personal information
request correction of inaccurate information
request deletion of your personal information
object to certain processing activities
request limitations on processing
opt out of marketing communications

To exercise any applicable privacy rights, please contact us through our Contact page.

Third-Party Websites

Our Site may contain links to third-party websites. DNK Hearth is not responsible for the privacy practices, policies, or content of third-party websites or services.

We encourage users to review the privacy policies of any third-party websites they visit.

Policy Updates

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Updated versions will be posted on this page with the revised effective date.

Continued use of the Site following policy updates constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy, privacy practices, or requests relating to your personal information, please contact us through the Contact page available on our website.