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Return And Refund - DNK Hearth
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Return and Refund

Home > Return and Refund

We work hard to deliver high-quality products, in excellent condition, to your residence. If for any reason you’re not completely satisfied with your purchase, unused merchandise can be returned by contacting our customer service department. We do not charge a restocking fee.

Returns for Unused Products
We can process returns for unused products and refunds only for items purchased from us. To set up a return for unused products purchased online, contact customer service within 30 days from the day your order shipped. If you are returning a product because we made an error in your order, we will promptly send you the correct item at no additional cost and we will schedule and pay for return shipping. Please contact our customer service and advise of the incorrect item received.

To receive a refund, please make sure of the following:

  • All returned merchandise must be in resalable condition
  • The product must be free from damages, scratches and/or defects
  • All merchandise must not have been installed
  • You must have the original manufacturer packaging for the item (manuals, accessories, packaging materials) and unopened
  • All free or gift items including accessories must be included with your return
  • There cannot be any writing or labels on the original manufacturer packaging for the item.
  • Packages must be sent back by customer via a traceable source, such as FedEx or UPS. 
  • All freight bound equipment must be returned via freight carriers (If you are unsure which method your products should return via please contact us)
  • All items must be returned with their assigned return merchandise authorization (RMA) number. Items returned without an RMA number will be refused by our warehouse.

 

We are not responsible for lost or damaged shipments. You must contact us to file a lost shipment freight claim with the respective shipper. We recommend you to retain your tracking number after shipping your product.